Errors in Your OrderAll of our window blinds are custom-made to your specifications, so it’s important to carefully follow our measuring and installation guidelines. We also recommend reviewing your order confirmation email to ensure everything is accurate. We understand that mistakes can happen, so if you notice any errors, please reply to your confirmation email within 12 hours with the correct information. After 12 hours, the order will be processed based on the details in the confirmation email.
If a replacement is required, please note that shipping fees may apply, depending on the size of the product and your location.
If we determine that the issue with your blinds is due to an error on our end, we may ask for photos to verify the issue. Once confirmed, we will proceed with a remake or a credit as appropriate.
Changing or Cancelling Your Order
Since all of our products are custom-made, we begin production as soon as your order is placed. We can accommodate order changes or cancellations within 24 hours of your purchase. After this window, we are unable to make changes to your order.
Please be aware that because our products are made to order, we can’t offer refunds or exchanges unless the product is defective. If there is a material defect, a malfunction, or an error in the size of the product, we will replace or repair the item free of charge within 90 days of the purchase date.
Additionally, if any part of your order (such as slats, brackets, or blinds) is missing, you have 30 days from the date of delivery to notify us. After 30 days, we consider the order fully delivered.
Once your product has shipped, we cannot accept changes to the shipping address.
Freight Damage & Missing Parts
Upon receiving your order, please inspect the boxes carefully and immediately report any visible damage to the delivery driver. Do not discard the boxes or packaging. All freight claims must be reported to YUMORE Blinds Customer Service within 7 calendar days of delivery. We recommend taking photos of the damage as the carrier may request them to process the claim.
If you discover any missing parts (such as screws or brackets), please contact us within 30 calendar days, and we’ll assist you with getting replacement parts. After 30 days, there may be a charge for any replacement parts.
In the event that a product is found to be defective due to materials or workmanship, we will repair or replace the product as needed. Note that color variations may occur between production batches, and certain styles or colors may be discontinued. For discontinued items, we reserve the right to offer a similar product of equivalent or greater value.
Manufacturing Issues
We take pride in the quality of our products. If your custom-made window covering is manufactured incorrectly (for example, if it doesn't match the size or specifications you ordered), we will replace it at no extra cost to you. Please contact us within 30 days of the product's shipment to report any issues. We will remake the product to your original specifications and ship it to you at no additional cost.
These Terms of Service and any separate agreementswhereby we provide you shall be governed by and construed in accordance with the laws of UK
